Contact us
Questions, feedback or a feature request? Here's how to reach us.
Have a question, a feature request, or found something that isn't working? We're happy to help.
Email us
The best way to reach the Toombler team is by email at hello@toombler.com. We read every message and aim to reply within a couple of business days.
Before you write
Many common questions are already answered in the Toombler User Manual — how to share your file correctly from Google Drive, Google Docs, Google Slides, Dropbox or OneDrive, how to embed a flipbook, PIN protection, expiry dates and more. It's a good first stop if you're stuck.
What to include
- A short description of what you were trying to do.
- The flipbook link or File ID, if your question is about a specific flipbook.
- Which browser and device you're using, for technical issues.
What we cannot help with
Two things come up often and the answer is the same both times: your file is not here. We cannot recover a PDF, Google Doc or Slides deck you deleted from your own Drive, Dropbox or OneDrive, and we cannot look inside your document to see what is wrong with it — we store the link, not the file. If a flipbook shows blank pages, download the PDF from its source and open it in your own reader first; if the pages are blank there too, the export failed and the document has to be made again.
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